Support

Support Policy

We offer FREE e-mail and telephone support for all of the products for six months  as well as during the free trial period.  If you require support after this period, the charge is $100 per incident and we would require that you provide us with a copy of the database causing the problem. 

Phone:  805 270 4611

E-Mail:  support@jltechnical.com

When sending e-mail, please describe the problem in detail and if possible send a screen shot of any error message you receive.

Upgrade Policy

Periodically we post updates to the product.  These include both bug fixes and feature enhancements.  There is no charge for these updates.  You can check for recent postings at www.jltechnical.com/download.htm.  If you are interested in a beta version, you can check www.jltechnical.com/beta.htm .

User Manuals

A User Guide is included with all downloads.  It can be accessed from the Start Menu after the product is installed.

Start Menu 

You can also download one from the links below:

Exporter User Guide

Convert ACT! to salesforce.com

Convert ACT! to Zoho

Error Messages

If you received an error message while running Exporter, Click Here to view a list of common errors and their solutions. If you don't find a resolution here, please e-mail us the exact error you have received.  Also, please include the version of ACT! you are using and the version of Exporter you have.