Support Policy
If you require support after
the 6 months period, the charge is $100 per incident
and we would require that you provide us with a
copy of the database causing the problem.
We cannot provide support for ZOHO, Salesforce
and/or Windows. Because of the structure of
the ACT! database, it can be technically challenging
to move to another CRM. We can only help you
get the data out. Additionally, some ACT!
installations have restricted access which means
that you may need to deal with Window's permissions.
Phone: 916 594 9522
E-Mail: support@jltechnical.com When sending e-mail, please describe the problem in detail and if possible send a screen shot of any error message you receive.
Updates
Periodically we post updates to the product. These include both bug fixes and feature enhancements. There is no charge for these updates. You can check for recent postings at www.jltechnical.com/download.htm.
User Manuals
A User Guide is included with all downloads. It can be accessed from the Start Menu after the product is installed.
